Saudi Arabia’s Yanbu inaugurates a Patient Experience event

Yanbu – In recognition of International Patient Experience Week, a patient experience event was launched in Yanbu’s Dana Mall in the presence of Abdul Hadi Al-Juhani, CEO of the Yanbu Royal Commission.

Al-Sinaiyah in Yanbu has a health services programme in place with the objective of gauging patient satisfaction both within and outside of the hospital.

The presentation of several initiatives to enhance patient experience and deliver high-quality services was part of the event. These initiatives included the Universal Employee initiative, which focuses on offering a package of integrated services to patients in one location to facilitate and reduce waiting times, the At Your Service initiative, which deals with the complaints and suggestions of the beneficiaries, and the Your Help initiative, which increases the medical center’s interest in t